Why a listing gets rejected, and how to appeal

Every rejection includes a reason code and a note from the reviewer. The listing stays in your dashboard as a draft with the original content intact, so you are editing rather than starting again.

Nearly all rejections fall into one of these.

• Duplicate — the same property or item already listed, sometimes by a different agent.
• Prohibited category — the item is on the prohibited list.
• Misleading price — a placeholder figure such as 1 rupiah used to sort to the top.
• Contact details in the description or images.
• Photos that do not belong to the listing.
• Missing mandatory attributes for the category.

Correct the specific issue named in the note and resubmit from the dashboard. Resubmission goes back into the normal queue; most listings are reviewed within a working day.

Open an appeal from the rejection notice and explain what the reviewer missed — for example that you hold the rights to a photo set flagged as reused. Appeals are read by a different reviewer from the one who rejected it, and you will get a written outcome either way.

Several rejections of the same kind will pause new publishing on the account while we talk to you. That is a conversation, not a ban, and it is resolved through the support thread.